Posts Tagged With: personality

Working in a multi-cultural team

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Working in multi-cultural Teams whether face to face or virtually is becoming a given today. Indeed, through globalisation and relocation of businesses across the globe we are faced with the reality that the person we are likely to work with in our team will be from a different culture.

But what does that entail ?

As you can imagine there are advantages as well as disadvantages. Remember that we see the world through our own cultural lens, and the person working alongside us may see it from his/ her cultural lens, so this may mean that these two views may differ. If we look at it as a disadvantage this would mean that there would be miscommunication between the different parties, different expectations and different understandings of status/ hierarchy which could lead the Team to underperform. On the other hand if we look at it from a positive side, i.e. as an advantage it would mean that bringing these different views together would give a bigger picture and thus more solutions to a problem and thus more creativity. Hence a higher performance.

But how do we get team members to work well together ?

To get team members to work well, these should understand that they come from different cultures and have different views and expectations, Another important issue here is language as well;  although we all speak English, we may actually not understand each other because of accents or vocabulary that we use, and examples could be that a member of a team is perceived as rude because he/ she is crude in what he/ she says. But this may be due to the lack of vocabulary or because he/she is not as comfortable with his/ her English as you may be! It is the same with humour, although humour is used to relax atmosphere it can be perceived as offensive by someone else if they do not understand sarcasm or your joke and vice-versa.

So when working face to face with colleagues from a different culture always listen actively, if you do not understand what they mean or say just ask for clarifications, if you feel that you are treated in a certain way, raise the issue and discuss it to not let frustration disturb the team dynamic; and from time to time get together and talk about each other´s cultures to understand one another better !

When you work virtually, the difference will be when you work with relationship based cultures such as Asian or Latin cultures. Today we communicate a lot by phone and Skype, but sometimes it is easier for us to just pick up the phone and call our colleagues at the other end of the world. Now experience has shown that for relationship based cultures, phone calls are not enough to build a relationship amongst team members. To build trust and relationships, it is best to use Skype or Video conferencing which will create a face to face relationship and probably enhance the team performance. Just try it out and see how powerful it can be and how quick it can change the relationships between team members and thus increase performance and bond within the team.

Also do feel free to contact us to know more or if you have tips to share, please do comment !

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Cultural Consciousness Workshop, 22nd June 2013 in London

Dear All,

It is with great pleasure that we would like to announce the launch of our Cultural Consciousness workshop in London on Saturday 22nd June 2013 from 9:30 to 16:30.

FlyerCulturalConsciousness

Click here to view the Flyer

Cultural Consciousness: communicate effectively across cultures

  • Do you work internationally with international clients, in intercultural teams?
  • Do you coach international leaders?

We communicate daily with people from different cultures whether it is in our work or in our private life. And sometimes we may find it hard to communicate and do business with them.

Why is that?

We are shaped by our own culture in how perceive the world and how we communicate. We all see the world through different lenses and the Cultural Consciousness workshop is here to help you identify how you perceive the world and provide you with the tools that will enable you to succeed in the global arena.

Why Cultural Consciousness?

“Real adaptation comes from within and starts with understanding who we are”

Being culturally conscious means understanding where we come from and how we see the world. Identifying who we are gives us the opportunity to open our mind to differences and thus be more open to different perspectives and ways of communicating.

This workshop will give you practical tools that will enable you to excel in international business and help reduce your stress and anxieties towards the unknown enabling you to become more comfortable around different cultures and succeed in your business or in your team.

“Amazing experience, super useful, full of practical tools,

never thought I could get so much in just one day“

(Marie Claire, expat Singapore)

The workshop will take place on Saturday 22nd June 2013 from 9:30 to 16:30 in London at the following venue:

Evolve Wellness Center

10 Kendrick Mews

SW7 3HG London (closest tube station is South Kensington)

The fee for this one day workshop will be GBP 130.

There is a special offer if you come with a colleague:  GBP 200 for two.

Book your place now as there are limited spaces – contact us at info@be-a-chameleon.com to book your space

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Being culturally aware is not only about others but also about ourself !

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When working internationally, managers and organizations focus on their business partners and clients. What are their needs, their demands, and how can these be met ?

Meeting the customer´s demand and providing excellent customer service is of utmost importance in today´s global and competitive business world.

Being aware of cultural differences through leading intercultural teams, working with business partners from other countries and doing business on a global scale is of the essence. Many organizations are aware of the need to be culturally aware, however do they take the right steps to achieve this awareness ?

Many businesses and mostly SMEs fail on the international scene as they lack the know how and awareness, training their managers and leaders would be a strategic advantage that could secure them further business abroad.

Business failure starts already with the communication: how do the managers communicate with their business partners and customers ? Then it is about customs: what is important for my customer ? Relationship or business ? How do I introduce myself ? How do I speak about business if we are at a social event ? How should I interact ? What kind of question may I ask ?

And when working in intercultural teams: how do I need to communicate with my fellow team members ? What is acceptable behaviour ? How do I provide feedback to my colleagues ? How can I bring my team to work more harmoniously to increase its performance ?

As we can see all these questions are about behaviour and how we should behave towards others. When doing business internationally it is of course the most important thing and this is what is taught in cultural awareness trainings: how to do business internationally.

An aspect which we, at be-a-chameleon, take into consideration, is the individual taking the cultural awareness training (which we call Cultural Consciousness). Additionally to providing him/her with know how about how to adapt and communicate better across cultures, we look at how he/she perceives these changes and tools and how these affect him/her. In our training we make sure that you learn to adapt without changing who you are, we give you tools and know how, however before that we seek to understand how you perceive the world and what your values and beliefs are because we are aware that certain situations may bring you out of your comfort zone. So understanding what your comfort zone is, we can help you go beyond it and make sure that in your next intercultural experiences you will be more comfortable and confident.

We will be providing a Cultural Consciousness training mid-June 2013 in London, please feel free to contact us for further details at info@be-a-chameleon.com, and watch this space as we will post more information this month.

 

 

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What is being culturally aware ?

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Being culturally aware is the capacity to switch from one way of seeing the world to another.

It is the capability to understand what is going on around us in a business or team meeting, understanding that differences are there and that the way I see the world may be different from the way my counterpart may see it.

To become culturally aware there are three steps which we reflect in our new training which will come out in 2013 (Cultural Consciousness). The three steps are as follows:

1. Knowing who you are and where you come from

Knowing who you are, including your personality type and where you come from, i.e. your cultural background, is the first step to pinpointing the way you see the world. Once you understand what is important to you in terms of values and beliefs and what your biases are, hence what triggers you and what makes you react in a way that may compromise a business deal or team work, enables you to see past your biases and values because you are consciously aware that these are the points that may affect your behaviour.

2. Being open to differences

Being conscious of who you are and where you come from now gives you the opportunity to reflect on differences. How do people see the world? What is their perception of time, how do they communicate, what would trigger them to refuse to do business with me ? Throughout your business and personal life you will come across people from different walks of life that will see the world differently and the best thing to do when meeting these people is taking notes about what is different about them: what makes them tick, what are their preferences, what are their values and beliefs, how do they make business? This second step is very important as it will emphasize your ability to analyse what is happening around you and embrace differences.

3. Learn from those who are different

As mentioned in point 2, taking notes of differences that you come across can be a valuable exercise especially since it will give you the power to switch from one way of thinking/ seeing the world to another. You will feel more at ease in different situations and your stress and anxiety levels will drop significantly giving you the opportunity to work across cultures and communicate well with people from different cultures.

These three points are the important points we focus on in our training as being aware of who you are, others are different from you and embracing differences will be a long-term investment (training wise but also personally) as it will take you on a journey of self-reflection and self discovery.

Do feel free to contact us if you would like to find out more on our Cultural Consciousness training which will start beginning of 2013.

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The power of listening

Whether in personal life, at work or in a business setting, one cannot communicate unless one listens.

We think that listening is easy and that we do it everyday, indeed we do, but what is it that we register when we have a discussion with friends, partner, colleagues or potential clients ? Do we really understand what the person we have in front of us,on the phone or on a virtual conference is telling us?
There are many factors that can hinder active listening, these can be:  a noisy surrounding, a bad telephone or virtual line, multi-tasking (some may agree and others disagree), the language barrier, our personal bias toward the discussion, our personal preference and many more, I am sure you can come up with other distracting factors.

The biggest mistake we do when we communicate with others is that because they speak the same language we assume will understand each other ! unfortunately it is not always the case as we can speak the same language but if we speak with someone who´s native tongue is not the one used we may lose a vital point and that may lead into miscommunication or even conflict.

 
When we say we can be biased by our personal preferences it can be true. Have you ever been in a conversation with someone and focused so much on what you wanted to say and wanted to sell that you completely lost the message of your counterpart? This can be fatal in business, indeed what we want to achieve in business is good relationships and a contract. How do you want to have a contract if your customer thinks and feels that you do not listen to him and thus do not understand his needs ?

 
This happens also in teams, because there are many members, one has to be able to listen and get what every member has to say and how they want to proceed. If one member feels left out, the worst case scenario would be that he isolates him/herself and may create group noise. Such a distraction could be fatal to the productivity of your team.

So how can we improve our  listening skills ? how can we master the power of listening ?

First identify what your personal preferences are, if you like to talk a lot, work on developing your listening skills by reducing the amount of information you deliver, and open yourself to your counterpart. Ask questions that will help you understand his/ her needs better, practice active listening by reformulating what you have heard and making sure that you are on the same wave length.

 
Second, if you are speaking to a non native speaker, ask questions, reformulate your questions if you feel that you were not understood, repeat what you have heard, observe the body language (a smile may signal that you are on the right track). Indeed in certain cultures (mostly indirect cultures), half of the message will be transmitted through body language so it is important that you not only listen with your ears, but also with your eyes.

Lastly, you can practice at home with your partner or your friends, ask them for feedback, see if you have gotten their message, see if you understand what it is they want and if they have gotten their point across. This will enable you to be more in tune with your business partners (and team members) and make them feel understood and especially show them that you know what they need and can provide them with the product/ service that best suits them and their expectations.

 

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OAR Model: 3 simple steps to a better adaptation

Let´s  take a small break from our Myanmar travel and focus more on how to adapt better to a new culture; whether it is when we travel, when we do business or when we relocate to a new country.

During our “Appreciating Culture” training (http://be-a-chameleon.com/culture.html) we focus on the individual/ participant´s own culture and personality. Indeed it is important for us to know who we are, where we come from and what is important to us in terms of values, beliefs and preferences. Thus the first part of the training is about understanding one´s self and one´s biases.

Understanding one´s bias can be a trigger to understanding how we tick in certain situations we are confronted to, and through the training we support participants to see beyond these biases and open their minds and views of others more. Having a bias can have a negative impact on business as it could compromise the relationship we are trying to build with our counterpart because we will focus on our assumptions about this person and his/her culture using probably stereotypes or past experiences.

What we have to remember is that we are all unique, we all see the world differently, we have different ways of doing business and we most probably have different ways of living our lives according to our value system that has been transmitted to us by our family, education, our personal preferences (personality) and to a certain extent our workplace (company culture).

We have come up with a simple three-step model that can really help individuals, companies and even teams to better adapt to one another and other cultures. This model is used in our training in the second half of the session, as it enables and empowers participants to see beyond their biases and see that working across cultures can be less stressful.

The three easy steps are:

Observe, Analyze and Replicate.

Observe is all about identifying what is happening around you. How do people interact with each other, how do the greet each other, how do they do business, what is important to them? How do they dress? do they use body language? do they stand close to one another or do they have a certain distance between them ? All these questions and observations lead to the analyze step.

Analyze is all about understanding what your observations represent for you. How comfortable would you feel according to what you have observed, what would you have to do to fit in let´s say if you are not comfortable with close proximity. How much effort will you need to make. Now the important aspect here is to not perceive the “extra step” as an effort. I said effort because this is how we think about it because it pushes our boundaries, however remember that people feel it when we do too much effort, with experience and being aware of what you do will give you more ease and you will be less stressed and anxious to meet new counterparts. The third step is replicate.

Now the third step is Replicate. The point here is not to mimic your counterpart but to take in his culture and ways of doing things to find a common ground. For example you could speak with a low voice if you are dealing with an Asian counterpart, or you could stay close to your counterpart if you are in a Latin country. We do not want you to exceed yourself – replicate to the degree you feel comfortable with and without overdoing it, as your counterpart may feel that something in your behaviour is wrong.
These three easy steps have been used by some of our trainees and have helped them reduce their stress and anxiety levels when dealing with other cultures, and with experience they have gotten better and do not feel that they stretch themselves too much.

We truly hope that these three steps will help you,

Enjoy

 

 

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